THE AVAYA AURA© PLATFORM
The Avaya Aura Platform is a breakthrough in enterprise business communications. Avaya’s core communications platform supports mid to large enterprises, enables unified communications, on-demand collaboration and customer service, faster, with less complexity and at lower cost, anywhere in the world. The Avaya Aura Platform brings together award-winning Avaya real-time communications performance and reliability with a revolutionary, enterprise-wide SIP architecture, plus the instant detection of each user’s presence across devices and applications. Communications applications and services are implemented once and made available across the business. Simpler deployment and streamlined provisioning, plus leaner hardware and enterprise-wide dial plans, all drive down costs and complexity.
Avaya Aura® Communication Manager
Communication Manager delivers rich voice, video, mobility, messaging, and engagement capabilities on a resilient, distributed network for gateways, analog, digital, and IP-based communication devices, including features to SIP devices. With Avaya’s unified communication manager, you can keep your enterprise engaged with:
- Robust voice and video call processing
- Advanced workforce productivity and mobility features
- Built-in conferencing and contact center applications
- Centralized or distributed messaging and attendant capabilities
- Connectivity to a wide range of devices
Communication Manager enables pervasive collaboration by giving you multiple options for routing, queuing, and priority handling of voice and video. And it makes your workers more efficient with intuitive features that save time and allow them to focus on the business at hand – not the underlying technology.
Avaya Aura® Messaging
Avaya Aura® Messaging is part of Avaya’s unified messaging strategy to continue to drive end-user productivity, simplicity and integrated experiences while providing IT with cost savings and significantly greater deployment flexibility with consolidation, resiliency, security and scalability. The combination of tying in with the Avaya Aura architecture principles, having a common architecture with other Avaya products, and integrating tightly with our product portfolio lends itself well to lowering operating costs, creating consistency for our customers, and operating in multi-vendor environments.
A major differentiator for Avaya Aura® Messaging is with its system features. The solution gives customers flexibility as to where messages are stored including options for using a standalone message store and/or integration with email systems
Avaya Aura® Contact Center
offers a comprehensive suite of scalable solutions for dynamic contact center environments providing sophistication and differentiation in the care offered to their customers. Avaya Aura® Contact Center provides omnichannel skill-based routing of voice, email, web chat, FAX, SMS, Scanned documents, instant messages, social media and preview, progressive and predictive outbound.
With Avaya Aura Conferencing you can engage in audio conferencing, content sharing and video from a wide range of devices:
- A single platform for audio, web, video conferencing to address a number of use case needs.
- Scale up to 15,000 sessions / 150,000 users system-wide, or scale down to 500 sessions/ 5,000 users on a single box.
- Cascading media reduces WAN bandwidth requirements.
- HD audio switched (not processed) means no delay and a natural experience.
Increased Productivity: Provide everyone in the organization with intuitive communication tools that allow them to focus less on technology and more on supporting customers, completing projects and producing impactful results.
Avaya Workforce Optimization Select helps contact centers get the most value from each and every customer interaction. The modular, easy-to-implement-and-use platform delivers the latest workforce optimization applications, providing enterprise-level voice and non-voice recording, quality management, call monitoring, coaching, e-learning, workforce management and full reporting capabilities. Avaya Workforce Optimization Select integrates natively with Avaya IP Office Contact Center, Avaya Contact Center Select, Avaya Aura Contact Center, Call Center Elite and Proactive Contact.
We can design an advanced architecture that enables you to make a major shift to a VoIP infrastructure or a SIP core. We develop a detailed plan that ensures every aspect of your system design aligns with best practices. An engineer maps devices/applications, IP addresses, VLANs, subnets, domains, sites and SM Dial patterns to smooth and speed the final conversion.
Avaya Aura Platform
Avaya Aura Messaging
Avaya Aura Contact Center