Case Studies

BUNGE

• Global Agricultural Company HQ – St. Louis/White Plains, NY
• 39,000 employees.  Locations worldwide, Mills, Elevators
• Locations Worldwide, Mills, Elevators

Concern

The need to move to IP telephony and establish standardized platforms for North America and future integration

Solution

Upgraded their HQ to Avaya Aura and all North American facilities.  Communication Manager was installed at Mills and IP Office at Elevators.  Networked IP Offices with CM in Mexico.

• Global Headquarters upgrade with 1500 + extensions in St. Louis, ESS in White Plains NY, and multiple gateways across the US.
• Upgrades, additions, and maintenance support for 100+ locations in North America, including Mexico and Canada. 7+ years Direct Connections customer.
• Chicago Mercantile Trading Floor/Office – Upgrade to Communication Mngr.
• Mexico Acquisition – installed (11) systems.
• Installed 75+ systems (40 Comm. Mngr.) in North America.
• Enhanced cellular repeater

FEDEX

• Global Transportation Company HQ – Memphis TN
• 400K worldwide associates
• 14 Million packages per day shipped

Need

Develop telephony platform for all offices in Canada, upgrade legacy systems.  Custom Critical- The need to tie systems/contact centers together to close gaps.  Redesign call routing in Supply Chain Services. Develop IVR to impact delivery success on signed for packages on home delivery.

Solution

Upgraded to Avaya Aura Communication Manager at Custom Critical sites and reconfigured contact center traffic to close gaps.  Upgraded Supply Chain Services to Communication Manager. Developed IVR for home delivery where customers input preferred times for delivery with proactive reach.  Direct Connections also redesigned large paging systems at different hubs.

• Communication Manager, IVR, Call Center, IP Office
• All Canadian sites
• Custom Critical
• Supply Chain Services
• 1 of 4 companies involved in cabling for Trident hubs, 8+ years a Direct Connections customer

Testimonial

Direct Connections Reference Letter FedEx

MAA  APARTMENT COMMUNITIES

• Real Estate Investment Trust  HQ- Memphis TN
• 100K Apartment Homes
• 300 locations

Need

Full corporate office system failure. Need for centralized messaging for remote location managers and corp office.  Reduce costs for conferencing between corp and remote offices.

Solution

We urgently brought their system back up after previous vendor could not.  We later upgraded their HQ to Avaya Aura, UC and corporate conference bridge.  We further installed 40+ systems at various locations including regional company offices and provided support for systems across their enterprise.

• Communications Manager Unified Messaging, conf bridge at HQ, IP Office
• 40+ Systems installed, maintenance support 60 +, 10+ years a Direct Connections customer

Testimonial

Direct Connections Reference Letter from MAA

MITEK

• Mitek  (a Berkshire Hathaway company) HQ- St. Louis MO

NEED

Relocation of corporate HQ. Issues with cloud messaging platform. Dial plan issues after multiple acquisitions.

Solution

Moved and upgraded HQ to Avaya Aura, UC.  Redesigned call routing across enterprise.  Supported both Avaya and Cisco integration.

• Upgraded HQ to full redundancy and  25 remote gateway locations.
• 900+ extensions

Testimonial

Direct Connections Reference Letter Mitek

DEFENSE INFORMATION SYSTEMS AGENCY

• Defense Information Systems Agency -DISA   Denver

CONCERN

Need for more consistent and flexible full service provider

Solution

Provided support for Avaya Aura Communication Manager, Conference bridge, 750+ extensions

INTERSTATE BLOOD BANK

• Interstate Blood Bank  HQ- Memphis TN

Need

Multiple issues with existing cloud solution. Unresolved ongoing issues with implementation and support from previous Business Partner.

Solution

Full redesign, move to centralized model.  Installed Avaya Aura system, 50+ locations, 400 extensions

INTERNATIONAL

Direct Connections has managed many complex projects in other countries outside of the U.S.  We have established key alliances and understand the difficulties of finance, security and nuances of the business environments.  Let us know how we may support you.

• Manufacturing
• Hospitality
• Restaurants
• Medical
• Insurance
• Transportation
• State and local government
• Churches